Refund

You may return products (except non-returnable items) sold by timc.com.hk no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of timc.com.hk .

 

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

• Any product that is returned more than 7 days after receipt.
• Any product that has been opened or used (taken out of its plastic wrap or box).
• Any product that is not in its original condition, is damaged, or is missing parts. Any discount, clearance or sales product that beautymate.com has already stated non-returnable.
• Any free gift product and samples.
• In the event of dispute, timc.com.hk’s decision shall be final and conclusive.

 

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.

If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, timc.com.hk will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.

We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.

 

You can pack and send your return to us in just a few simple steps:

1. Click Contact us.
2. Provide us with your Order Number and indicate returned products and the reason for your return in the enquiry area.
3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
4. Send the returning items by mail to The International Medical Co Ltd., 7/F, Block 1, Yau Tong Industrial Building, 2 Shung Shun St., Yau Tong, Kowloon, Hong Kong.
5. All return shipping fee must be prepaid. We cannot accept COD returns.

 

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

 

Refund will be in the same form of payment originally used for purchase (however, cash refunds are not available at present, so COD and Direct Deposit order will be refunded by cheque). After refund requested made to our bank, it takes up to 3 to 4 weeks for credit card issuer to process your credit back to your account. Refund by cheque or telegraphic transfer will take approximately the same of time.

 

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and re-stocking fee of HK$25.

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged resend shipping fee per parcel.

* Re-shipping fee is based on the original shipping method used for your purchase.